4 Reasons To Have Live Chat On Your Business Website

4 Reasons To Have Live Chat On Your Business Website

By riyalewis on from www.ssrtechvision932.viamagus.com

Live chat support services can be better and more engaging when compared to call center services. Resolving a customer query or issue over the phone can be a great experience for the customers, however, it has one major drawback. Every single inbound or outbound call center agent can only deal with one customer at a time no matter how great they are at their job. On the other hand, a live chat agent can potentially deal with multiple customers at once and solve their queries simultaneously. Since chats are entirely text-based, your business can have a transcript of every single interaction that takes place between a customer and an agent.
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