Chatbots for banking: The perfect blend for a 100% customer satisfaction!

Chatbots for banking: The perfect blend for a 100% customer satisfaction!

By livechatagent on from https://www.livechatagent.com

Businesses today, place so much importance on their customers and why not? After all, it’s because of and for the customers that a business exists. That’s the reason numerous attempts are made to ass
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Ever wondered why customers prefer live chat over any other support?

Ever wondered why customers prefer live chat over any other support?

By livechatagent on from https://www.livechatagent.com

Today, customers are smarter, more impatient and quick enough in making decisions. One such example is their preference of a live chat support over other support channels.

Now, the question is – W
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Customer segmentation: All that it does for your business

Customer segmentation: All that it does for your business

By livechatagent on from https://www.livechatagent.com

Customer segmentation refers to the practice of dividing a customer base into groups of individuals that are similar in specific ways relevant to marketing. These groups include age, gender, interest
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Know why every business should have a workforce management in place

Know why every business should have a workforce management in place

By livechatagent on from https://www.livechatagent.com

Firstly, what exactly does a workforce management mean? Well, the term ‘Workforce management’ refers to the institutional process which helps maximize performance levels and competency for an organiz
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Poor sales performance? Meet the main culprits behind the mishap!

Poor sales performance? Meet the main culprits behind the mishap!

By livechatagent on from https://www.livechatagent.com

Has your business been experiencing a decline in sales recently?

Have the customers been abandoning your business due lately?

Has your overall revenue growth come to a screeching halt?

What
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How significant is a rich knowledge base for your business?

How significant is a rich knowledge base for your business?

By livechatagent on from https://www.livechatagent.com

Being a part of a lucrative market, you may be well aware of the fact that you have to take care of your customer support team in order to care for your customers.
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CRM: Let's get to know the software responsible for a business's success

CRM: Let's get to know the software responsible for a business's success

By livechatagent on from https://www.livechatagent.com

CRM stands for customer relationship management. The term refers to practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the cust
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Is Amazon India taking "exceptional customer support" way too seriously?

Is Amazon India taking "exceptional customer support" way too seriously?

By livechatagent on from https://www.livechatagent.com

Amazon India, one of the largest and most popular online retailer in the country, has lately taken its customer support a level further. Just like any other online shopping store, Amazon too aims at
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The art of standing out from the crowd that every business should master!

The art of standing out from the crowd that every business should master!

By livechatagent on from https://www.livechatagent.com

In today’s competitive era, every business, no matter big or small, should employ strategies to make the most out of the lucrative market. Businesses should strive hard to stand out and beat not just
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Customer lifetime value: How important is it for your business?

Customer lifetime value: How important is it for your business?

By livechatagent on from https://www.livechatagent.com

Customer lifetime value (CLV) is a prediction of the net profit attributed to the entire future relationship of a business with a customer. The prediction model can have varying levels of sophisticat
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What's the significance of an exceptional customer experience?

What's the significance of an exceptional customer experience?

By livechatagent on from https://www.livechatagent.com

According to a research, a customer experience correlates highly to a willingness to consider for another purchase, willingness to recommend, and reluctance to switch to a different provider on a cus
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Chat invitations: All you need to decrease shopping cart abandonment

Chat invitations: All you need to decrease shopping cart abandonment

By livechatagent on from https://www.livechatagent.com

Let’s consider a scenario, where you have established a great sales platform. All your beautifully displayed products and services provoke the customer’s passion and interests. The platform thus esta
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Conversion marketing: How much do you know about it?

Conversion marketing: How much do you know about it?

By livechatagent on from https://www.livechatagent.com

Conversion marketing refers to the act of converting site visitors into paying customers. It further refers to tactics that encourage customers to take a specific action, “converting” a person browsi
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Customer support habits that your team should be following religiously!

Customer support habits that your team should be following religiously!

By livechatagent on from https://www.livechatagent.com

Humans tend to develop certain habits throughout their lifetime. The habits inculcated may depend upon the environment one is surrounded with. A workplace is one such environment that causes an indiv
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